Refund policy

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, items must be unused, unopened, and in their original packaging.

To start a return, please contact us at support@femmeoralcare.com with your order number and reason for return. If your return is approved, we will provide instructions on how to send your item back.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect. We’ll be happy to make it right

Non-Returnable Items

Due to hygiene and safety reasons, personal care products (including toothpaste and oral care accessories) cannot be returned once opened or used.

If you have any questions about a specific item, please contact us at support@femmeoralcare.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@femmeoralcare.com.